Support is not very good

I have been back and forth with support emails for several weeks trying to resolve an issue with my Foscam FI9831P V2. I have been unable to view the video from this camera. I can view it using ip camera tool as well as logging on via URL and ip address. I can also view the video using two different apps on my iphone and iPad. So, I know the video can be viewed. They only have two selections for in their app that might be appropriate for this camera (FI9831W and FI9831Ws). However, neither of these camera selections will work. I keep getting “message error (127)”. Support has had me totally erase the app from my Mac and then reinstall it from scratch. No help. They then keep saying they don’t understand why it won’t work. I sent them a guest “admin” login so they could go into my camera and see what might be the problem. Unfortunately, I never heard back from them and the app is still not working so I deleted the guest login. Seems to me they could run test with the FI8931P V2 and make sure it works with their app and then add that camera setup to their app selection.

Needless to say, I won’t be purchasing their Iphone or ipad app until they get their act together. Wish I could get my purchase price back on the Mac app.

rxbudp about uFoscam: 2-way Audio & AV Record